Online CSI Management System
About the Online CSI Management System

What is Vepo Online CSI Management System?

The Online CSI Management System is a complete system allowing for the entry of Customer Service Inspection Certificates at NO CHARGE to a city or water purveyor. An annual registration fee is paid by the Customer Service Inspector. If the city or water purveyor is also making use of the Online Backflow Management System, there is NO CHARGE to the Customer Service Inspector to enter a CSI certificate. If the Online Backflow Management System is not in use within the city or water purveyor, a small fee is paid by the Customer Service Inspector to enter each certificate.

Please contact our staff at or by telephone at (281) 476-6886 for more information.
How does it work?

A property owner hires a registered Customer Service Inspector to perform an inspection of their water system. The inspector registers with the Online CSI Management System and logs into their password protected account to record CSI certificate information. Through a password protected administration account, the water purveyor can search all CSI certificates within their jurisdiction by residential or commercial property type, property address, mailing address, date range and more. Test certificates may be viewed online or sent to an external printer or PDF file.

The System Reports section displays the number of certificates entered per year. It displays the percentage of certificates based on new construction, existing service, or major renovation. It will also display the percentage based on whether they are commercial or residential inspections.

The system tracks all licenses and required insurance. Should an inspector let their license or insurance expire, the online system will automatically deactivate their account preventing them from submitting any further Customer Service Inspection Certificates until the information is updated and verified by Vepo personnel.

It’s all handled FREE OF CHARGE to any water purveyor. With this system, a water purveyor can now have Customer Service Inspections performed within their territory with no extra manpower or investment.
Benefits of the System

There are many benefits to both the water purveyor and the Inspector. Below are just a few.
  • Inspections are performed on a regular basis to ensure protection of the water supply
  • There is no cost to the water purveyor
  • The results of all certificates are automatically verified for accuracy
  • The data is kept secure and confidential at all times
  • The inspector license is verified by Vepo personnel
  • General liability insurance is verified by Vepo personnel
  • If a license expires, the system will not allow the submission of a certificate
  • If required insurance expires, the system will not allow the submission of a certificate
  • The system is easy to learn and use
  • The water purveyor can easily search all certificates within their territory
  • There is no paper work to file or store by the water purveyor or the inspector
  • The system allows for multi-user access by water purveyor personnel and the inspection personnel
How do we get started?

To put the Online CSI Management System to work in your city, water district, or municipal utility district to help protect the public water supply, please contact our staff at or by telephone at (281) 476-6886 and we will go to work on your behalf at absolutely no cost to you.

How do I sign up as a Customer Service Inspector to begin entering certificates into the system?

You will need to create an account and submit your license and any required insurance information into the system. You can then register with Vepo and select to work in any participating areas and you are ready to go.